Delivery Schedule
Standard deliveries are made Monday to Friday, typically between 9am
and 5pm.
Ergohuman and Enjoy chair deliveries are usually performed before 12am.
| |
TIME
orders placed before 11am |
COST
UK Mainland only |
| Chairs |
2 to 7 working days |
£17.50 each |
| Desks |
7 to 10 working days |
£17.50 each |
| Small Items |
1 to 3 working days |
£9.99 per consignment of small items up to 25kgs |
Other areas
Ireland, the Highlands and UK islands - Please call us for information
on the delivery lead-time and cost.
Europe - We deliver to France, Belgium, Italy and Greece as
well as other European countries. We offer very competitive carriage rates to
Europe, in some cases the delivery cost is only slightly higher than the UK
delivery prices. Please consult our DELIVERY TO EUROPE page for Delivery cost to France, Belgium, Italy, Greece and most European countries.
Delivery Time & Special Delivery
Delivery Speed for orders placed before 11am is estimated at 2
to 7 working days for most office chairs delivered to UK Mainland.
Next day delivery is available for some items, in some cases
there may be an additional delivery charge for this service, please call to
confirm.
Saturday delivery before 12pm is also available for
some items at an additional charge. For very large items such as desks and other
large office furniture items you will receive a phone call a minimum of 24 hours
prior to the delivery date, to confirm which day your order will be delivered.
Deliveries are made Monday to Friday, typically between 9am and 5pm.
Please note that we cannot allocate an exact time of delivery. However, for
some items we can request a preferred delivery date and we will do our very
best to meet your requirements. On all of the Ergohuman and Enjoy chair ranges,
in most cases deliveries are performed before 12am. Please note that for items
with a different delivery lead-time specified on the actual product page, this
information will replace the above lead-time information.
Back Orders
In the eventuality of an item becoming out of
stock, we will advise you of the new delivery time prior to placing a back order
and you will also be offered the option of an alternative or a refund.
Return Policy
Most of our products are delivered in pristine
condition, to ensure total satisfaction, please ensure that you inspect your
item thoroughly upon delivery. In the eventuality that an item is faulty or
damaged, we must be notified within 48 hours of delivery. In such case we will
endeavour to replace the item, where possible. If the item you bought is discontinued
or non-replaceable you will be offered to choose between an exchange or a refund.
In all other cases of returns, the item must be in a sellable condition, in
its original packaging and returned within 7 days of receipt, please do not
return an item without contacting us first as, in most cases we will arrange
the pick-up. Thereafter we will refund you with the selling price minus £15 per chair or £25 per desk for collection and restocking.
Drop off point
Unless otherwise indicated, deliveries will
be made to a reception or main entrance point of the building. If there are
special instructions please call us to confirm or specify this at the time of
placing the order online.
Installation Service
In some cases an installation service
is available at an additional charge. Please call us for more information.
Reaching us
Should you need more information about delivery, please don't hesitate to call
us, alternatively send us an email , we are here to help:
Tel: 0845 539 0017 or
International Tel: +44 (0)845 539 0017
(Lines open from 8.30am to 5.30pm)
UK VAT
Tax Charges For orders made from the UK: 20% VAT is added to the product price and the delivery cost. .
Europe VAT and “TVA”
For orders from Europe (EU member states
only) VAT is charged at the usual rate unless a valid company VAT number is
provided, in this case we will not charge VAT.
