Delivery Schedule UK Wide – Mainland UK
(for other UK areas and Europe delivery, please scroll down)
Standard deliveries are made Monday to Friday, typically between 9am and 5pm.
Ergohuman chairs, Ergohuman Plus, Enjoy chairs, Nefil and Mirus chairs deliveries are performed during working hours. In most cases if you order before 10.00am we will dispatch the next day on a a next day delivery service.
We will liaise with you by email to confirm the exact delivery date. Occasionally, we need a few days to get your chair ready, in this case, we will let you know within 24 hours of order.
| TIME orders placed before 10am | DELIVERY COST UK Mainland only | |
| Chairs | 2 to 4 working days | FREE DELIVERY (boxed) |
| Desks | 7 to 10 working days | FREE DELIVERY (except installation) |
| Small Items | 1 to 3 working days | GBP 11.50 per consignment of small items up to 30kgs |
Other areas
Northern Ireland, Ireland, the Highlands and UK islands – Please call us for information on the delivery lead-time and cost.
Europe – We deliver to France, Belgium, Italy and Greece as well as other European countries. We offer very competitive carriage rates to Europe, in some cases the delivery cost is only slightly higher than the UK delivery prices. Please consult our DELIVERY TO EUROPE page for Delivery cost to France, Belgium, Italy, Greece and most European countries.
Delivery Time and Special Delivery
Delivery Speed for orders placed before 10am is estimated at 2 to 4 working days for most office chairs delivered to UK Mainland.
Next day delivery is available for some items, in some cases there may be an additional delivery charge for this service, please call to confirm.
Saturday delivery before 12pm is also available for some items at an additional charge. For very large items such as desks and other large office furniture items you will receive a phone call a minimum of 24 hours prior to the delivery date, to confirm which day your order will be delivered. Deliveries are made Monday to Friday, typically between 9am and 5pm.
Please note that we cannot allocate an exact time of delivery. However, for some items we can request a preferred delivery date and we will do our very best to meet your requirements. On all of the Ergohuman and Enjoy chair ranges, in most cases deliveries are performed before 12am. Please note that for items with a different delivery lead-time specified on the actual product page, this information will replace the above lead-time information.
Back Orders
In the eventuality of an item becoming out of stock, we will advise you of the new delivery time prior to placing a back order and you will also be offered the option of an alternative or a refund.
Return Policy
Most of our products are delivered in pristine condition, to ensure total satisfaction, please ensure that you inspect your item thoroughly upon delivery. In the eventuality that an item is faulty or damaged, we must be notified within 48 hours of delivery. In such case we will endeavour to replace the item, where possible. If the item you bought is discontinued or non-replaceable you will be offered to choose between an exchange or a refund. In all other cases of returns, the item must be in a sellable condition, in its original packaging and returned within 7 days of receipt, please do not return an item without contacting us first as, in most cases we will arrange the pick-up. Thereafter we will refund you with the selling price minus £30.00 + VAT per chair or £40 + VAT per desk for collection and restocking.
Drop off point
Unless otherwise indicated, deliveries will be made to a reception or main entrance point of the building. If there are special instructions please call us to confirm or specify this at the time of placing the order online.
Installation Service
In some cases an installation service is available at an additional charge. Please call us for more information.
Reaching us
Should you need more information about delivery, please don’t hesitate to call us, alternatively send us an email , we are here to help:
Tel: 020 3600 0322 or International Tel: +44 (0)20 3600 0322
(Lines open from 8.30am to 5.30pm)
UK VAT
Tax Charges For orders made from the UK: 20% VAT is added to the product price and the delivery cost.
Europe VAT
For orders from Europe (EU member states only) VAT is charged at the usual rate unless a valid company VAT number is provided, in this case we will not charge VAT.
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