About Us – Terms and Conditions
Simply Ergonomic Ltd is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the store page.
Our contact details for writen correspondence:
Simply Ergonomic Ltd
73 Park Lane
Phone: 020 3600 0322
Email: info [at] simply-ergonomic [dot] co [dot] uk
VAT Registration Number 926 5349 05
This site is owned and operated by Simply Ergonomic Ltd, Registered number 06502799 (England & Wales) (“Simply Ergonomic Ltd “, “we” or “us”) If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info [at] simply-ergonomic [dot] co [dot] uk
Written correspondence should be sent to our London contact centre at Simply Ergonomic Ltd 73 Park Lane Croydon CR0 1JG
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All items are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered the option of an alternative or a refund.
Correcting Your Order
You are able to correct errors on your order up to the point at which you click on submit or make payment on the final page of our ordering process
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the products ordered.
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered in a sell-able condition and in the original packaging.
Delivery Speed for orders placed before 11am, is estimated at: 3 to 7 working days for most office chairs, This only applies to UK Mainland, for Ireland, the Highlands and UK islands please call for a quote. If a different delivery lead-time is specified on the actual product page, this information will replace the above lead-time.
Deliveries are made Monday to Friday, typically between 9am and 5pm. Unfortunately we cannot allocate an exact time of delivery. Contacting you to confirm the delivery date In some cases you will receive a phone call a minimum of 24 hours prior to the delivery date, to confirm which day your order will be delivered. You will not receive a phone call for office chairs, as the delivery time is very short [3 to 7 working days]. Please note that we are unable to allocate an exact date or time of delivery.
Drop off point
Unless otherwise indicated, deliveries will be made to a reception or main entrance point of the building. If you would like more information regarding delivery time, please call our customer service department.
In the eventuality of an item becoming out of stock, we will advise you of the new delivery time prior to placing a back order and you will also be offered the option of an alternative or a refund. Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are processed by our clearing bank directly through their payment gateway.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
All our products are manufactured to the highest quality, in hi-tech facilities. As such, unlike most online furniture retailers, we are able to offer you a genuine warranty on all our products. A 5 year warranty is offered on most desking and table ranges, unless otherwise indicated on the specific product page. All other products, including made to order products, are warranted for a period related to the usage and structural capability of each product with 1, 2, 3 or 5 year warranties offered. Moving parts are subject to a 2-year warranty.
Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts [mechanisms, castors, pedestal drawers] and seating upholstery, which are subject to usage related wear and tear. Simply Ergonomic Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personal.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 3600 0322 (International +44 020 3600 0322) or write to us at 73 Park Lane Croydon CR0 1JG United Kingdom
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Most of our products are delivered in pristine condition, to ensure total satisfaction, please ensure that you inspect your item thoroughly upon delivery. In the eventuality that an item is faulty or damaged, we must be notified within 48 hours of delivery. In such case we will endeavour to replace the item, where possible. If the item you bought is discontinued or non-replaceable you will be offered to choose between an exchange or a refund. In all other cases of returns, the item must be in a sellable condition, in its original packaging and returned within 7 days of receipt, please do not return an item without contacting us first as, in most cases we will arrange the pick-up. Thereafter we will refund you with the selling price minus £27.50 + VAT per chair or £30 + VAT per desk for collection and restocking.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm